Frequently Asked QUESTIONS

About Love Your Images Guarantee

  • Kids have off days — and that’s completely normal. If the day doesn’t go as planned, our Love Your Images Guarantee ensures we’ll make it right so you can love your images.

  • If needed, we may offer either a complimentary reshoot or studio credit toward a future session.

  • The guarantee applies when session conditions prevent us from achieving New Moon’s quality standards. It does not apply to late arrivals, lack of preparation, or personal styling preferences.

  • Our Love Your Images Guarantee focuses on ensuring beautiful final images — not refunds.